We will not try to ship your order promptly. It will be shipped promptly! Once we receive your order, it is immediately scheduled to be made by our candy crafters and shipped; therefore, your product will always be fresh. We completely guarantee all of our candies as long as the recommended shipping method is selected. Therefore, if you are not satisfied we want to know. To review our return policy, please continue reading below. If you have any questions about returning your candy, please call 608.254.7771.
Summer Shipping Facts
We cannot guarantee the freshness of our chocolates and apples if you select "UPS Ground Service" (standard shipping). Chocolate dipped strawberries must be shipped overnight. Therefore, if you wish our product guarantee to apply for apples and chocolates you must select "Expedited Shipping" or "Overnight Shipping". It is up to the discretion of UPS to leave a package at the doorstep. Should you have any questions about shipping your candy, please contact us at 608.254.7771 or email us at firstname.lastname@example.org.
Shipping Guarantee and Returns
Your purchase is guaranteed to arrive in perfect condition as long as you select the appropriate shipping recommended for the item(s) you order. If your order doesn't arrive in perfect condition or you are not completely satisfied with any of our products, simply return them to us within 2 weeks of purchase in their original packaging along with the receipt for a prompt & courteous replacement, exchange, or refund. We cannot guarantee the freshness of our chocolates and apples if you select Standard Shipping. Chocolate dipped strawberries must be shipped overnight for guarantee to apply. If you wish our product guarantee to apply for apples and chocolates, you must select expedited or overnight shipping. Standard and expedited orders are only processed Monday - Wednesday to avoid sitting in a shipping warehouse over the weekend. We do not offer weekend delivery on overnight or expedited shipping, therefore, expedited orders received on Thursday will not be shipped until the following Monday. All overnight orders placed on Friday will not arrive until Tuesday.